General Manager

About the role

General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded.

What you'll do

• Ensure that departments achieve or exceed guests' service scores and expectations
• Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts
• Inspect rooms regularly with the team to ensure that quality standards are being maintained
• Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed
• Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area

What you need

• Guest service
• Accounts receivable
• Any graduate