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General Support Senior Manager

PayJoy·Bengaluru

Pay not stated7–13 yrsFull-time

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About the role

General Support Senior Manager at PayJoy. Design and implement the global support strategies to maximize customer and clerk experience.

What you'll do

  • Design and implement the global support strategies to maximize customer and clerk experience
  • Identify current bottlenecks and issues in common all Support processes and propose improvements
  • Optimize resource management of Support agents
  • Align on and carry out Fraud Prevention strategy with Fraud/Risk teams
  • Stakeholder management of local commercial director and country manager

What you need

  • 7–13 yrs of experience
  • Excel
  • Accounting
  • CRM
  • BBA or B.Com or MBA

Good to have

  • SQL

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