Genesys Cloud

About the role

WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

What you'll do

• Design, configure, and implement solutions using Genesys Cloud CX , including routing, IVR flows, queues, user and role management, integrations, and analytics
• Develop and maintain Architect flows for calls, chat, email, bots, as well as workforce and quality management setups
• Integrate Genesys Cloud CX with CRM systems (Salesforce, ServiceNow, Dynamics365 ) and other platforms via APIs or web services
• Optimize call flows, routing logic, analytics dashboards, and reporting to enhance customer experience and efficiency

What you need

• 5–8 yrs of experience
• AWS
• GCP
• Azure
• CRM
• Salesforce
• ServiceNow
• Any graduate

Good to have

• Python
• JavaScript