Genesys Development Engineer II

NCR·Chennai

Pay not stated7–13 yrsFull-time

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About the role

As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.

What you'll do

Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies
In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys PureCloud environment
This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications

What you need

7–13 yrs of experience
Salesforce
ServiceNow
Telecom
Routing and switching
Any graduate

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