Global Head of Client Implementation & Billing Services, MD - State Street Investment Management

About the role

The role will lead the evolution of Client Implementation & Billing Services across people, process, technology, and operating model, working closely with CX, Client Coverage Group (CCG), Investments, Finance and COO leadership to deliver timely client onboarding, accurate billing, effective controls, and a consistent, scalable, high-quality client experience.

What you'll do

• Lead the evolution of Client Implementation & Billing Services across people, process, technology, and operating model, working closely with CX
• Lead global Client Implementation & Billing Services, including client onboarding, account and mandate setup, invoice setup, billing operations, issue escalation
• Define and execute the global operating model and transformation roadmap, driving consistency, scalability, efficiency, accountability, and end-to-end ownership
• Partner with CX Platform and other technology teams to define business requirements and priorities for client implementation, workflow, data, and billing platforms
• Drive adoption of AI, automation, and workflow solutions to accelerate client implementation, improve billing accuracy, reduce manual work, and strengthen controls

What you need

• 15–27 yrs of experience
• Billing
• Customer service
• Compliance
• Any graduate

What you get

• ₹1.6 Cr–₹2.4 Cr a year