Global HR Shared Services Manager

About the role

Global HR Shared Services Manager at BCG. Be a key member of our Global HR Shared Services Center (HRSSC), that’s redefining how we deliver world-class HR services—scaling operational excellence.

What you'll do

• Be a key member of our Global HR Shared Services Center (HRSSC), that’s redefining how we deliver world-class HR services—scaling operational excellence
• Collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership
• In this role, you’ll lead a mid-sized team and oversee the delivery of HR operations with a focus on quality, compliance, and continuous improvement
• Also act as a first point of escalation for complex queries, support process optimization efforts
• Lead and oversee the delivery of all HR operational processes across the employee lifecycle (e.g., onboarding, offboarding

What you need

• 8–14 yrs of experience
• HR operations
• Workday
• ServiceNow
• Performance management
• Talent management
• Onboarding
• BBA or MBA