Global MedInfo Operations Manager

About the role

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

What you'll do

• Support case management and escalation workflows for Medical Information activities
• Monitor inquiry volumes, response times, backlog and capacity indicators against agreed expectations
• Coordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors
• Coordinate quality monitoring activities and escalate quality findings to the Global Medical Information teams
• Performance & Continuous Improvement

What you need

• 5–8 yrs of experience
• Reporting
• Coordination
• Documentation
• Process improvement
• Problem solving
• M.Pharm or PhD