Global Product Support Engineer , Sr

Lam Research·Bengaluru

Pay not stated2–5 yrsFull-time

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About the role

Global Product Support Engineer , Sr at Lam Research. Support and manage customer‑facing software activities for Lam products including escalation management, upgrades, patch creation and testing.

What you'll do

Investigate, troubleshoot, debug, and resolve software and system‑level issues by analyzing logs, reviewing code where needed
Coordinate and execute Lab SW Upgrades, Perform green to green preparation for Upgrades
Monitor Lab Issues and provide quick resolution and root cause analysis
Partner with development, program management, and cross‑functional engineering teams to support new product and feature introductions by understanding product roadmaps…
Collaborate with cross-functional teams to ensure timely issue resolution