Global Resolution Engineer (Hybrid, Bangalore)

About the role

As a Global Resolution Engineer (GRE) at WEKA, you are the engineer we call when a problem does not fit inside a single ticket. You work across the entire customer solution: GPU and compute servers, clients, the network fabric, the WEKA Data Platform, cloud infrastructure, and the applications driving the workload.

What you'll do

• Own complex escalations end to end, from first analysis to permanent fix, including direct engagement on customer bridges during critical incidents
• Analyze the complete solution stack (application, GPU and compute, client, network fabric, storage, cloud) to isolate root cause across component and vendor boundaries
• Recognize patterns across cases, customers, and versions; determine the fleet exposure of a defect and drive proactive action before other customers are affected
• Resolve issues within the team wherever possible; when a code change is required, deliver R&D ready defects with reproduction steps, evidence, and a root cause hypothesis
• Turn recurring escalations into product and process improvements: feedback to Development, diagnostic gaps, and supportability requirements

What you need

• Linux
• Networking
• Customer success
• B.Sc or B.Tech or B.E. or BCA

Good to have

• AWS
• Kubernetes
• Terraform
• GCP
• Azure
• Python