Global Serialization Operations Specialist

About the role

Delivers compliant, timely and inspection-ready global serialization operations across the US, EU, MEA and JAPAC. The role operates in a structured, multi-region shift model, providing run-with-the-sun coverage through clear handovers and coordinated support across time zones. It combines hands-on exception management, EU FMD execution, PID activities, US customer setup and technical-services support.

What you'll do

• Manage day-to-day global serialization exceptions across US, EU, MEA and JAPAC, ensuring timely triage, coordination, escalation, follow-up and closure
• Execute EU FMD operational processes in accordance with approved procedures, work instructions and training requirements
• Monitor EU FMD reporting and alerts, including investigation coordination, reprocessing, stakeholder communication and timely case closure

What you need

• Coordination
• Reporting
• Any graduate