Global Service Delivery Manager

About the role

The Global Field Services Manager is responsible for leading two core functions: Local EUC and EUC Services. Local EUC provides onsite and regional technology support across corporate offices, retail locations, airport sites, vaults, data centre locations and other operational environments.

What you'll do

• Lead the Global Field Services function across two core capabilities: Local EUC and EUC Services
• Define and maintain the global operating model for both functions, including roles, responsibilities, escalation paths, service standards
• Ensure Local EUC and EUC Services operate as an integrated support model, with clear hand-offs between onsite support, second-line support
• Ensure services are delivered consistently across regions, while allowing controlled local adaptation where business, regulatory or operational requirements justify it
• Act as the senior escalation point for field services and EUC service issues impacting business operations, colleague productivity, retail trading

What you need

• Office 365
• ITIL
• Root cause analysis
• Incident response
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Active Directory
• Agile
• Intune
• Lean