Global Service Manager, AMS - SAP

About the role

As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. As a Global Service Manager, AMS - SAP, you will play a key role in managing and supporting Sandoz's global SAP application portfolio.

What you'll do

• Owns end-to-end operational support for an assigned portfolio of business-critical SAP applications within Technology Operations
• Provides visible site-level ownership for the supported application portfolio
• Supports site-specific releases, upgrades, deployments, cutovers, maintenance activities and business events, including readiness assessment, local coordination
• Maintains local support documentation, contact and escalation lists, application dependencies, critical business calendars, recovery procedures
• Supports site audits, access reviews, control testing, disaster recovery exercises and remediation activities, ensuring adherence to security, quality

What you need

• 10–18 yrs of experience
• SAP
• Reporting
• ITIL
• Compensation and benefits
• Learning and development
• Coordination
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Performance management