GMS-Manager-IGA-PAM

About the role

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What you'll do

• Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
• Identify the improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast-paced, high-energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team

What you need

• IAM
• System design
• Capital markets
• Compliance
• Internal controls
• Performance management
• MBA or Chartered Accountant

Good to have

• ITIL
• SAP
• Google Analytics