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GNOC Specialist

Guest-tek India·Gurugram

Pay not statedJunior levelFull-time
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About the role

sohna road , sector 48, Gurgaon, HARYANA, India

What you'll do

  • Taking calls from Hotel Staff members and dispatched technicians
  • Adhering to company policies on attendance and use of phone codes
  • Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs
  • Co-operating within the team to ensure all calls are answered within SLAs
  • Other related duties as assigned by Global Services Management Team

What you need

  • Networking
  • TCP/IP
  • Routing and switching
  • CCNA
  • Hardware
  • Firewalls
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Linux
  • ACLS

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