Service Desk Analyst
Frontline Managed Services·Goa
- Can I apply
- Open to any education · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · 1 week ago
- How to apply
- On Frontline Managed Services's own site
Read from the company's own careers page; you apply on their site.
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About the role
The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
What you need
- 1–3 yrs of experience
- Hardware
- Any graduate
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