Gold Loan Authorizer - Gold Loan - Sales - Delhi - Lajpat Nagar - J Grades

About the role

To drive efficient, compliant, and customer-centric branch operations for the Gold Loan business, ensuring seamless execution of end-to-end processes including disbursement, servicing, custody, and regulatory adherence, while supporting business growth and superior customer experience.

What you'll do

• Oversee end-to-end gold loan operations including sourcing support, appraisal coordination, disbursement, renewals, and closures
• Ensure adherence to defined TATs and operational SLAs across all customer transactions
• Manage daily branch activities including cash handling, documentation, and transaction processing
• Gold Loan Process & Custody Management
• Ensure secure handling, storage, and audit of pledged gold and related documentation

What you need

• Sales
• Reconciliation
• MIS reporting
• Reporting
• KYC
• Valuation
• B.Com or BBA or B.Sc or MBA

Good to have

• Cross-selling
• Treasury
• Complaint handling