Gold Loan Relationship Officer Loans Against Gold-Marketing Branches Operations Ernakulam

About the role

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

What you'll do

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation

What you need

• Loan processing
• Cross-selling
• Customer service
• Sales
• Insurance
• Compliance
• Any graduate