Google CCAI Architect

About the role

TTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.

What you'll do

• Lead voice and digital AI self-service solutions for large, multi-location contact centers
• Design, develop, and implement AI self-service applications using Google Contact Center AI
• Interface directly with clients to lead design decisions and define solution requirements
• Serve as project lead for assigned Google CCAI implementations
• Collaborate with conversation designers and project teams on IVA specifications

What you need

• 8–14 yrs of experience
• SQL
• Node.js
• Java
• JavaScript
• Python
• .NET
• Any graduate

Good to have

• C#
• MongoDB
• PostgreSQL
• Angular
• HTML
• Unit testing