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Grievance Redressal Officer HO & SUPPORT 0224 1508 1086038

Kotak Mahindra Bank·Mumbai

Pay not stated6–8 yrsFull-time
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About the role

Grievance Redressal Officer_HO & SUPPORT_0224_1508_1086038 at Kotak Mahindra Bank. Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.

What you'll do

  • Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk
  • Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations
  • Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
  • Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery
  • Establishing a culture across all customer channels, viz Branch Banking

What you need

  • 6–8 yrs of experience
  • Complaint handling
  • Excel
  • Customer service
  • PowerPoint
  • Any graduate

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Kotak Mahindra Bank·Mumbai

Can I apply
Open to any education · Mid level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Kotak Mahindra Bank's site: account needed, ~10–15 min
Early: posted 16 h ago on their own site