Group Lead-Quality

About the role

Group Lead-Quality at Ameriprise India. Lead, coach, and develop a team of approximately 5+ Quality Analysts to ensure consistent delivery of quality goals and performance expectations.

What you'll do

• Lead, coach, and develop a team of approximately 5+ Quality Analysts to ensure consistent delivery of quality goals and performance expectations
• Oversee quality review activities and ensure audits are completed accurately, timely, and in accordance with documented procedures and regulatory requirements
• Monitor team productivity, audit accuracy, and quality metrics; identify trends and implement corrective actions as needed
• Conduct regular one-on-one meetings, performance reviews, and development discussions with team members
• Drive calibration sessions with Operations, Quality, Training, and other stakeholders to ensure consistent interpretation and application of quality standards

What you need

• 12–22 yrs of experience
• Excel
• Dashboarding
• PowerPoint
• Data analysis
• Root cause analysis
• Any graduate

Good to have

• Power BI
• SQL