Group Manager - Quality Assurance

About the role

Group Manager - Quality and Control Solution Line: Aon Business Services Team: Quality and Business Excellence Position Type: Full Time Work Mode: Hybrid Sub Level: 40 Cab Facility: Yes Shift Time: 12:00 - 9:00 PM People Manager Role: Yes REQUIRED EDUCATION AND CERTIFICATIONS CRITICAL FOR THE ROLE Bachelor's or master's degree in a relevant discipline.

What you'll do

• Reporting to the Quality & Control Leader, this role serves as a trusted partner to process owners, ensuring robust risk management, effective controls
• Execute quality assurance and control testing programs through sampling, evidence validation, control walkthroughs, and defect identification
• Conduct root cause analysis on quality failures and control gaps, recommending corrective and preventive actions to mitigate future risks
• Partner with process owners and operational leaders to remediate findings, track closure plans, and validate the effectiveness and sustainability of implemented controls
• Define, standardize, and continuously enhance quality methodologies, error taxonomies, QC scorecards

What you need

• 12–22 yrs of experience
• Operational risk
• Root cause analysis
• SOP writing
• Power BI
• Due diligence
• Lean
• Any graduate

Good to have

• Six Sigma