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Group Operations Manager

HCLTech·Noida

Pay not statedMid levelFull-time
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About the role

The Service Delivery Manager is responsible for ensuring the successful delivery of IT services to customers, managing service performance against SLAs/KPIs, driving operational excellence, leading teams, and maintaining strong client relationships

What you'll do

  • Service Delivery Management Manage end-to-end IT service delivery
  • Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Oversee Incident, Problem, Change, and Service Request Management processes. 2
  • Client & Stakeholder Management Build and maintain strong customer relationships
  • Conduct regular service reviews and governance meetings

What you need

  • ITIL
  • Vendor management
  • Team management
  • Client relationship
  • SOP writing
  • Reporting
  • B.Tech or B.E. or B.Sc or BCA

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