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Group Operations Manager - Service Delivery Management

HCLTech·Noida

Pay not stated10–15 yrsFull-time
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About the role

Service Delivery Manager (SDM) – AI Infrastructure & Cluster Services Role Summary Responsible for overall service delivery, customer satisfaction, operational governance, SLA compliance, and stakeholder management for NVIDIA GPU-based AI Infrastructure and Cluster Operations services.

What you'll do

  • Own end-to-end service delivery for AI Infrastructure and GPU Cluster operations
  • Serve as the primary customer-facing point of contact
  • Ensure SLA, KPI, and service commitments are consistently achieved
  • Lead governance reviews, operational meetings, and service reporting
  • Manage escalations, service risks, and customer concerns

What you need

  • 10–15 yrs of experience
  • ITIL
  • Reporting
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Linux

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