GSA - Front Office

About the role

Welcome and greet guests upon arrival, providing a warm and professional first impression Proven problem-solving skills and ability to handle challenging situations calmly Keen attention to detail and strong organizational skills Proficiency in computer systems and hotel management software

What you'll do

• Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain accurate guest records and manage reservations using our hotel management system
• Collaborate with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately

What you need

• Open to freshers
• Front office
• Hospitality
• Hotel management system
• Customer service
• Reservations
• Communication
• Diploma or BBA