GSA - Front Office

About the role

We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel

What you'll do

• Handle guest inquiries, requests, and complaints promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organized, clean, and presentable at all times

What you need

• Front office
• Hospitality
• Customer service
• Hotel management system
• Communication
• Reservations
• BBA