GSA - Front Office

About the role

Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting

What you'll do

• Handle guest inquiries, requests, and complaints promptly and professionally
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Manage and resolve overbooking situations and room type changes efficiently

What you need

• 0–2 yrs of experience
• Front office
• Communication
• Hotel management system
• Reservations
• Housekeeping
• Diploma or BBA