GSA - Front Office

About the role

We are seeking a dedicated GSA - Front Office to join our team. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel.

What you'll do

• Handle guest inquiries, requests, and complaints promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organized, clean, and presentable at all times

What you need

• 1–4 yrs of experience
• Front office
• Hospitality
• PowerPoint
• Hotel management system
• Reservations
• Diploma