GSA - Front Office

About the role

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

What you'll do

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
• Provide effective support to the team to enable them to provide effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

What you need

• 1–2 years in hotels, food & travel
• Front office
• Diploma or BBA

What you get