GSOC Engineer

About the role

GSOC Engineer (Global Services Operations Center) TOMIA is an innovator and leader in real-time Roaming Value-Added Services (VAS) solutions for over 25 years. With AI-driven analytics, we help create new revenue streams and enable smarter, data-driven decision-making. Collaboration and Innovation are at TOMIA’s core.

What you'll do

• Analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process
• Executives will be responsible for handling customer concerns through tickets
• So, how are we going to keep you busy?
• Handling the customer request via Ticketing system or Email
• Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails

What you need

• 0–3 yrs of experience
• SQL
• Telecom
• Ticketing tools
• Linux
• B.Tech or B.E.