gTech Ads Quality Lead, Customer Growth Solutions

About the role

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide.

What you'll do

• Design, execute, and scale the overarching gTech Ads Quality program across gTech Ads, establishing long-term quality standards and automation roadmaps
• Own the evolution, governance, and calibration of the Quality framework, continuously expanding evaluation criteria to different delivery roles
• Synthesize macro-level quality themes and learnings to identify systemic operational breakdowns and build continuous improvement roadmaps
• Partner with cross-functional delivery leadership to establish SLA compliance and drive a culture of delivery craftsmanship
• Advocate the development and integration of AI-powered quality operations and tooling

What you need

• 10–18 yrs of experience
• Any graduate