Guest Experience Supervisor

About the role

Enter Marriott Rewards information. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary.

What you'll do

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Set up accurate accounts for each guest according to their requirements
• Ensure rates match market codes, document exceptions
• Follow up to ensure requests have been met
• Process all payment types, vouchers, paid-outs, and charges

What you need

• 1–4 yrs of experience
• POS
• Diploma