Guest Relations Associate

About the role

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

What you'll do

• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Receive, record, and relay messages accurately, completely, and legibly
• Respond to special requests from guests with unique needs
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Develop and maintain positive working relationships with others; support team to reach common goals

What you need

• Guest service
• Front office
• Housekeeping
• Diploma