Guest Relations Executive

About the role

To provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department. In the position of Guest Relations Executive, to lead, to meet goals and objectives put in place by the hotel (Novotel). To develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness.

What you'll do

• Provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department
• Develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness
• Ensure effective implementation of all departmental, human resource, finance and safety system policies and procedures
• Maintain appropriate standards of conduct, uniform, hygiene and appearance during operational hours
• Create a positive and encouraging working environment to promote and develop teamwork

What you need

• 2–5 yrs of experience
• Guest service
• Front office
• Customer service
• Housekeeping
• Communication
• BHM or Diploma or BBA