Guest Relations Executive

About the role

To be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

What you'll do

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures
• Ensure Accenture specific processes/manuals is followed

What you need

• Guest service
• Customer service
• Front office
• Communication
• Reconciliation
• Any graduate