Guest Service Associate - FO

About the role

Guest Service Associate - FO at Accor. Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors.

What you'll do

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
• Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
• Provide effective support to the team to enable them to provide effective and efficient services

What you need

• 0–4 yrs of experience
• Guest service
• Hospitality
• Front office
• Customer service
• Communication
• Diploma