Guest Service Associate - Front Office

About the role

Guest Service Associate - Front Office at Accor. You are the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.

What you'll do

• You are the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area

What you need

• Guest service
• Front office
• Hospitality
• SOP writing
• Communication
• Any graduate