Guest Service Associate - Front Office

About the role

Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures. Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.

What you'll do

• Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to
• Attend training as scheduled by management
• Take hand over from the outgoing shift, highlights any cash discrepancy
• Ensure and check all equipments in Front Office Department are in working condition
• Ensure all grooming standards are in place and adhered to

What you need

• 0–4 yrs of experience
• Guest service
• Front office
• Communication
• Internal controls
• Reservations
• Diploma or BBA