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Guest Service Associate - Front Office

Accor·Delhi

Pay not statedJunior levelFull-time

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About the role

Guest Service Associate - Front Office at Accor. Front Office Operation.

What you'll do

  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations

What you need

  • Guest service
  • Front office
  • Hospitality
  • Communication
  • Diploma or BBA

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