Guest Service Associate - Front Office

About the role

Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations Adhere to all procedures and standards outlined in the hotel's operations manual

What you'll do

• Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
• Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
• Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction
• Manage room bookings and maintain accurate reservation records using the property management system
• Monitor and update room status in coordination with the Housekeeping department

What you need

• 0–4 yrs of experience
• Guest service
• Front office
• Hospitality
• Customer service
• PowerPoint
• Communication
• Diploma

Good to have

• Hotel management system