Guest Service Associate Front Office

About the role

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

What you'll do

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded

What you need

• 1–4 yrs of experience
• Guest service
• Front office
• Any graduate