Guest Service Associate - Front Office

About the role

Guest Service Associate - Front Office at AccorHotel. Front Office Operation.

What you'll do

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

What you need

• Guest service
• Front office
• Hospitality
• Communication
• Diploma or BBA