Guest Service Associate- Front Office

About the role

We are seeking a Guest Service Associate for our Front Office team in Kochi, India. In this role, you will be the first point of contact for our guests, delivering exceptional hospitality and ensuring a seamless experience from arrival to departure. You will combine professionalism with genuine warmth, managing front desk operations while maintaining our commitment to guest satisfaction and operational excellence.

What you'll do

• Greet and welcome guests upon arrival with genuine warmth, enthusiasm, and professionalism, setting a positive tone for their stay
• Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation and reservation details
• Manage room reservations, modifications, and cancellations using the property management system with attention to detail
• Respond promptly and professionally to guest inquiries via phone, email, and in-person communication, demonstrating flexibility in addressing diverse needs
• Provide concierge services including restaurant recommendations, local attraction information, and travel arrangement assistance tailored to guest preferences

What you need

• 1–2 yrs of experience
• Guest service
• Front office
• Hospitality
• Customer service
• Communication
• Hotel management system
• Diploma