Guest Service Associate Front Office - Fairmont Agra

About the role

Upsell hotel services and amenities to enhance guest experience and increase revenue

What you'll do

• Greet and welcome guests upon arrival with exceptional hospitality and professionalism
• Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
• Manage room reservations, modifications, and cancellations using the property management system
• Respond promptly to guest inquiries via phone, email, and in-person communication
• Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements

What you need

• 1–2 yrs of experience
• Guest service
• Front office
• Hospitality
• Customer service
• Communication
• Hotel management system
• Diploma