Guest Service Associate - Front Office

About the role

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

What you'll do

• Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values

What you need

• Guest service
• Front office
• Hospitality
• Due diligence
• Diploma or BBA