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"Gurgaon” “RH” “Specialist - Application Support and Maintenance”

Protiviti Consulting·Delhi

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

"Gurgaon” “RH” “Specialist - Application Support and Maintenance” at Protiviti Consulting. Ticket Management.

What you'll do

  • Monitor and manage incoming support tickets related to the iTRAC application
  • Prioritize and categorize tickets based on urgency and impact
  • Collaborate with users and stakeholders to gather necessary information for issue resolution
  • Ensure timely updates and communication with users regarding the status of their tickets
  • Oversee the scheduling and execution of batch jobs within the iTRAC application

What you need

  • Maintenance
  • SQL
  • Reconciliation
  • B.Tech or B.E.

Good to have

  • ServiceNow
  • JIRA

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