Head Concierge - Fairmont Agra

About the role

Represent the hotel in professional concierge associations and maintain industry best practices

What you'll do

• Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service delivery
• Manage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolution
• Coordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guests
• Provide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regions
• Maintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venues

What you need

• 8–9 yrs of experience
• Hospitality
• Site execution
• Communication
• Performance management
• Reservations
• Any graduate