Head - New Digital Capability(Life Insurance)

About the role

Continuously enhance digital flows based on performance insights and customer behaviour Leverage emerging digital capabilities to reduce costs and improve turnaround time 7-12 years of experience in operations, digital, or transformation roles Proven experience in customer journey design, digital transformation, and process automation

What you'll do

• Lead a high impact team
• Own and drive end-to-end customer journey lifecycle across key processes (onboarding, servicing, claims, renewals, etc.)
• Design customer-first journeys with a strong focus on UI/UX principles
• Identify journey gaps, drop-offs, and inefficiencies to enhance experience and conversion
• Ensure seamless integration across digital and assisted service channels

What you need

• 7–12 yrs of experience
• Insurance
• Channel sales
• Any graduate