Head of Cigna Solutions and Onboarding

About the role

As a Head of Department , you will hold a management role with accountability for a large operational function. You will lead multidisciplinary teams (typically supported by Supervisors/Managers) and be responsible for delivering high quality operations, strong service performance, and a culture of continuous improvement.

What you'll do

• Communicate strategic priorities to stakeholders and ensure teams remain aligned
• Translate organisational strategy into clear operational objectives and success measures
• Lead digital transformation, automation and process‑reengineering initiatives to improve accuracy, turnaround time and customer satisfaction
• Drive a strong performance culture with a focus on innovation, continuous improvement and service excellence
• Ensure productivity, turnaround time, quality and customer satisfaction targets are met

What you need

• Onboarding
• Stakeholder management
• Process improvement
• Excel
• Performance management
• Problem solving
• Any graduate

Good to have

• SOP writing
• Claims processing
• Talent management
• Internal controls