Head of Customer Success

About the role

Technology / SaaS Product / AI-driven platforms Handle customer escalations end-to-end with urgency and ownership Break down complex issues and drive resolution across teams Maintain trust and transparency during critical situations Translate feedback into clear, actionable inputs for Product and Tech teams

What you'll do

• Customer Ownership & Business Accountability
• Own a portfolio of enterprise and mid-market clients post onboarding
• Act as the single point of contact for all customer-facing interactions
• Take end-to-end accountability for customer success, satisfaction, and
• Adoption & Value Realization

What you need

• 10–15 yrs of experience
• Customer success
• Sales
• Problem solving
• Escalation handling
• Upselling
• MBA