Head of Digital Platforms & Customer Experience COE - Senior Vice President

Citi·India

Pay not statedLead levelFull-time

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About the role

The role brings together digital platform strategy and execution, customer experience, complaints and root-cause management, governance and regulatory readiness, third-party oversight, and AI-enabled transformation. The mandate is to ensure digital capabilities translate into measurable client and

What you'll do

Own the UAE Wealth digital platforms agenda and define the strategic roadmap across client and banker experiences

What you need

Any graduate

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